Data Security

We’ll never ask you to provide any sensitive information over the phone, such as your bank details, without first verifying that we are speaking with the account holder; we do this by asking security questions that only the account holder would know the answers to. This allows us to comprehensively verify the identity of the person we are speaking to.

Please also keep in mind that Community Utilities does not currently have an app, so we will not ask you to download anything.

If we call you, we will never hide our phone number. The only numbers we will ever call you from will be either 0333 014 8461 or 0333 344 5293.

If you receive a phone call from any other number claiming to be Community Utilities, or if you are unsure if the person you are speaking to is from Community Utilities, do not provide any personal information, and let us know straight away by getting in touch with us.