Our priority is to provide you with a straightforward way of managing your household utilities, in one consolidated bill.
We aim to make complex billing, simple.
We are continuing to make lots of changes to how we do things, that’s why we’ve put together a list of our commitments, to help you understand what you can expect from us.
We care:
Our friendly customer service team will resolve your queries in a timely and clear manner.
When things go wrong, we take our responsibilities seriously and will always aim to resolve your issues promptly.
We are always looking for ways to improve our service, so we will periodically ask you for feedback on how we are doing.
We keep you informed:
Providing you with a regular monthly view of your utility consumption, in one single bill.
To help you keep your utility account on track, we’ll conduct a review of your account and monthly payment amount every quarter. If anything needs to change, we’ll let you know.
We will keep you informed of relevant information and changes that may impact you, for example, we will contact you at least 2 weeks before there is a tariff change.
We will do our utmost to deliver on our commitments, but if on occasion you feel we’ve missed the mark, we want to hear from you. We take our responsibilities seriously and will always aim to resolve your issues promptly.
By being honest and upfront, we strive to build trust with our customers. We believe in providing accurate and clear information, by prioritising transparent and open communication. Our billing processes are designed to be easily understandable, and we encourage our customers to reach out to us with any questions or concerns.
We continuously strive to improve the user experience for our customers. We invest in sustainable solutions that align with our commitment to a greener future. By embracing innovation, we can offer our customers access to cleaner, more efficient, and cost-effective solutions.
We understand the importance of simplicity and we’ll always explain complex things plainly. Our processes are designed to be straightforward; from the initial sign-up to managing your energy account, we ensure a hassle-free experience. Our customer service representatives are trained to provide clear answers to your questions, making it easier to understand.
Each year we conduct a survey to find out how we are performing against our commitments and values, helping us to measure customer satisfaction and highlight any areas to improve.
You don’t have to wait for our customer survey if you think we aren’t delivering on our commitments. If you want to provide us with feedback, then please get in touch.
