This is our knowledge based designed specifically for you, as a site manager. We hope you find the resources on this page helpful.
To keep things simple, we've also included a link at the bottom for you to access our Home Move Portal - this is where you can process your residents Move in and Move out information.
Hear from Steve where he'll give you an overview of how we'll work with you.
Listen to Steve as he provides you with an overview of what Community is responsible for.
Take a listen to find out everything you need to know about how our billing solution works.
This example account shows you how monthly payment amounts via Stripe will work, and how our payment review process helps residents to keep their account balance from falling into debt.
of our resident portfolio billed to SLA
of home moves processed within SLA
resident cases received first contact resolution
For general queries, residents can call us directly on 0333 014 8461. For any payment queries or concerns, we have a dedicated phone line if residents need support with paying their bills. Please contact the team on 0333 344 5293. If they’d rather not call us, please visit our Contact Us page to find more ways that get in touch with us. Our opening hours are from 9am to 5pm, Monday to Friday, excluding Bank Holidays. Alternatively, our Live Chat function is available on our website from 9am to 7pm, Monday to Friday.
